THE ECP JOURNAL

Author: Danny Ozment

Walt Disney World and 5 Pillars of a Great Customer Experience

Those of you who know me, know I love Walt Disney World. And the number one reason I love it is the Disney level customer service.

The Importance of Having Thick Skin

The human body is incredible in its design. If you take any inanimate object or material and subject it continually to abrasion, you’ll wear it down.

Can’t See the Forest for the Trees? The Dangers of Proximity Blindness

Have you ever heard the phrase “you can’t see the forest for the trees?” Well today, I want to talk about why they phrase, or as

Failure is Vital to Success

Nobody likes to fail. I don’t like to fail. Yet, I’m hard-pressed to think of anything worthwhile that was ever accomplished without some measure of failure

Clearing the Fog Around Coaching

The term COACHING is thrown around a lot these days with a wide variety of meanings. Just like the sun burns off the fog, let’s try

The Cure for Procrastination

I have been a serial procrastinator since middle school. BUt it wasn’t until I found a way to stop this in my business that I started

10 Ways to Increase Your Creativity

How many of you are sitting here right now, and you don’t have a topic for your next blog post or podcast episode or live video?

Aim for Progress, Not Perfection

In her book Lean In: Women, Work and the Will To Succeed, Sheryl Sandburg shares one of her favorite mottos. “Done is better than perfect”? In

Podcast Supercharger FAQ

Here are some frequently asked questions I get about podcast supercharger. #1. “Is this program for hobbyists or serious business owners?” The principles I’ll teach you

The Power of Words

You may be familiar with the childhood rhyme, “Sticks and stones may break my bones, but words can never hurt me.” For a child, that may

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