THE ECP JOURNAL

Category: Content Creation

How Podcasts Improve Customer Service and Customer Experience

Chances are you already listen to podcasts? You listen to them while you’re getting ready in the morning, in the shower, commuting to work, running, working

Five Pillars of a Great Customer Experience

I recently went to a restaurant to order take-out. The hostess turned out to be the owner/manager of the restaurant. The problem was, she was more

Thick Skin is Important

The human body is incredible in its design. If you take any inanimate object or material and subject it continually to abrasion, you’ll wear it down.

Failure – The backdoor to success

Nobody likes to fail. I don’t like to fail. Yet, I’m hard-pressed to think of anything worthwhile that was ever accomplished without some measure of failure

Coaching Fog

The term COACHING is thrown around a lot these days with a wide variety of meanings. Just like the sun burns off the fog, let’s try

10 Ways to Boost Your Creativity

How many of you are sitting here right now, and you don’t have a topic for your next blog post or podcast episode or live video?

The Power of Words

You may be familiar with the childhood rhyme, “Sticks and stones may break my bones, but words can never hurt me.” For a child, that may

Can’t See the Forest for the Trees? The Dangers of Proximity Blindness

Have you ever heard the phrase “you can’t see the forest for the trees?” Well today, I want to talk about why they phrase, or as

Aim for Progress, Not Perfection

In her book Lean In: Women, Work and the Will To Succeed, Sheryl Sandburg shares one of her favorite mottos. “Done is better than perfect”? In

Podcast Supercharger FAQ

Here are some frequently asked questions I get about podcast supercharger. #1. “Is this program for hobbyists or serious business owners?” The principles I’ll teach you

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