THE ECP JOURNAL

Ideas that move your business forward.

Podcasting, content and marketing insights from Emerald City Productions.

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Five Pillars of a Great Customer Experience

I recently went to a restaurant to order take-out. The hostess turned out to be the owner/manager of the restaurant. The problem was, she was more

5 Strategies for Dealing Effectively with Change

Change is inevitable. Some changes we initiate and enter into willingly, while other changes are thrust upon us. Changes that happen to us may be desirable

Thick Skin is Important

The human body is incredible in its design. If you take any inanimate object or material and subject it continually to abrasion, you’ll wear it down.

5 Keys to Building Strong Relationships

As entrepreneurs and business people it’s easy to slip into the mindset that building relationships is merely a means to an end—making the sale. Now, there’s

Failure – The backdoor to success

Nobody likes to fail. I don’t like to fail. Yet, I’m hard-pressed to think of anything worthwhile that was ever accomplished without some measure of failure

What’s working right now?

I’m doing an info-only webinar 3 times over the next couple of weeks. I’m calling it “What’s working right now?” In this webinar, I’ll be covering…

The Beauty of Brevity

In this episode I cover why you should be brief in your content and how to cultivate brevity in your writing and speaking. And I just

Episode 43: 5 Principles of Courageous Leadership

In this episode we’ll be covering 5 principles of courageous leadership. Lead by example. Maintain high moral and ethical standards. Put people first. Applaud and leverage

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